Shipping policy

Shipping Policy

Last updated: October 16, 2026

1. Shipping Destinations

We ship to the addresses available for selection at checkout. You can see whether we deliver to your country before you place your order.

2. Processing and Delivery Time

The estimated delivery time is shown on the product page and at checkout before you place your order. It starts once your order has been confirmed and your payment has been received.

Unless otherwise agreed, we will deliver within 30 days of your order.

Orders are processed on business days (Monday to Friday, excluding public holidays).

3. Shipping Costs, Taxes and Duties

Any shipping costs for your order are shown in your cart and at checkout before you place your order. Prices are shown in the currency displayed in our store.

Depending on your country, import duties, customs fees or local taxes may apply. Where these are charged at checkout, they will be clearly shown before you pay. If they are not included at checkout, any duties or taxes charged by your country's customs authority are the responsibility of the customer.

4. Order Tracking

Once your order has shipped, we will send you an email with a tracking number, where available, so you can follow your package.

5. Shipping Address

Please check your shipping address carefully before placing your order. We ship to the address you provide. If you need to change your shipping address, email us as soon as possible at wolkenwabe@outlook.es. Changes are only possible before your order has shipped.

If a package cannot be delivered because of an incomplete or incorrect address and is returned to us, we will contact you by email to arrange redelivery.

6. Delays

If there are delays caused by shipping carriers, customs or other circumstances outside our control, we will let you know by email as soon as possible. Your legal rights are not affected.

7. Split Shipments

If you order several items, they may arrive separately and at different times. You will not be charged any extra shipping costs for this.

8. Risk of Loss

The risk of loss or damage to the products passes to you once they have been delivered to you or to a person you have named to receive them.

9. Checking Your Delivery, Damaged or Wrong Items

Please check your package as soon as it arrives. If the packaging is visibly damaged, or if the product is damaged, defective or not what you ordered, email us right away at wolkenwabe@outlook.es. Please include your order number and, if possible, photos of the packaging and the product. We will find a solution as quickly as possible. Your legal rights and our 30-day satisfaction guarantee are not affected.

10. Lost Packages

If your package has not arrived well after the estimated delivery time, email us at wolkenwabe@outlook.es with your order number. We will look into it, and if the package is lost, we will send you a replacement or refund your purchase price.

11. Contact

If you have any questions about your delivery, contact us by email at wolkenwabe@outlook.es. We will reply as quickly as possible.